Vacation Home Rental Accommodation

TERMS & CONDITIONS

CLICK HERE TO DOWNLOAD THE WRITTEN AGREEMENT (.PDF)

General Information

Please ensure you read and understand the following terms and conditions pertinent to your accommodation rental.  If you have any queries, please do not hesitate to contact us.

Whilst we reserve the right to increase or decrease accommodation prices at any time, we will confirm to you the current price at the time of booking. As soon as you have confirmed your booking and paid your deposit or full payment, the cost of the rental is guaranteed against any further increase, (unless these increases are brought about by Government action). This guarantee is offered subject to our conditions of payment being adhered to and providing you do not make any further amendments to your holiday arrangements.

Your holiday home rental includes: Accommodation as booked, including services e.g. gas, water and electricity, (excludes pool heating unless otherwise stated).

NOT included in our rental prices:  a) Flights   b) Car Hire  c) Holiday Insurance  d) Cost of pool heating, unless indicated e)cots, high chairs, computers, etc

1. Booking and Payment:

A). Deposit: To confirm the booking, a deposit of 25% of the full rental cost for the period must be enclosed with the completed and signed booking form. Upon clearance of the cheque, the booking is confirmed. You must check the confirmation and final invoice carefully and raise any queries immediately.

B). Paying Your Balance: The balance of the rental fee is due at least 6 weeks prior to the commencement of the rental period. We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. In the event of a cheque not being honoured by the bank on which it is drawn we will make a charge of $25 to cover bank charges and our administration costs.

C). How to Pay: US $ Cheques or Bankers Drafts should be made payable to "Aviana Resort" and sent to P O Box 2971, Matthews, NC  28106  If you would prefer to pay by credit card, please complete the enclosed payment authorization form, you may fax your booking form to 704-844-8939. You can also pay via Paypal.  The Paypal payment address is: payments@avianaorlando.com

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Rental Accommodation

Terms & Conditions (continued)

2. Cancellation: In the event that you cancel your booking for any reason whatsoever, the following charges will apply:

3.  Alterations to Bookings:  If, after your booking has been accepted, you wish to alter your arrangements, we will do all we can to help but an administration fee of up to $50 per booking may be charged.

4. Rental Period: The rental period of the property begins at 4pm on the day of arrival. The property must be vacated by 10:30 am on the day of departure, unless otherwise stated. Guests may request a late departure at time of booking subject to approval and a $50 charge.

5. Security Deposit: A refundable security deposit of $250.00 will be required upon check in. This payment will be held in case of damage or loss to the house or contents of the property by the parties to this agreement. Assuming there is no damage or loss reported, the deposit will be returned within 21 days of departure.

6.  Sub-Letting: The accommodation is reserved exclusively for the people named on the booking form, and no other persons whosoever are permitted to stay there, unless this has been agreed with "Aviana Resort, Inc" in writing.

7. Safety: The owners of the property or their agents cannot accept any responsibility whatsoever and howsoever caused for injury or damage caused as a result of the use of the pool, (if applicable), and the surrounding area. Guests are specifically requested not to swim alone; children must be supervised at all times.

8.  Force Majeure: The owners of the property or their agents will not be liable for loss or delay occasioned by any of the following: strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical/weather problems with transport, aircraft grounding, closure of airports or ports, weather conditions or any other event beyond the owner's or their agents’ control including effects of below average temperatures on pool heating equipment. 

9. DIRECTIONS TO VILLA:   Following completion of your final payment you will receive directions to the Villa along with instructions and key pick up procedures.  You may check in at any time after 4:00 PM local time on your beginning reservation date.

CLICK HERE TO DOWNLOAD THE WRITTEN AGREEMENT (.PDF)